I learnt on the term information system. Information system can be seen as a set of component that work together to store, process and deliver result, just as the digestive system works with other parts of the body to aid digestion.
In addition to this, I learnt on the concept of supply chain management which mean all groups or any group involved in the procurement of raw product either directly or indirectly.
Finally, I learnt on customer relationship management which deals with the combination of people, process and technology. That is the way in which customers expectations are being achieved and handled, through clear/efficient communications, quality products (deliverables) as well as comfortable environment. However, customer relationship management could be divided into operation and analytical. Operational customer relationship management involves systems that deals directly with the customers while analytical customer relationship management involves all the system that do not deal directly with the customers (strategic analysis).
mscisnaakpanidiok 